Return and Shipping Policy
If you are not satisfied with your purchase or not seeing results from our products for your pet, you can request a refund of your online purchase (unopened or opened product) within 30 days. Feel free to reach out to us on info@companioncbd.com for assistance. Please ship your return to: CompanionCBD, 14870 N. Northsight Blvd, Suite #101, Scottsdale, AZ 85260. Please note: we do not refund return shipping charges and do not provide return shipping labels.
We cannot physically accept opened products, but we will still refund your purchase if you request it within 30 days from your purchase date. Please note, we do not refund return shipping charges and do not provide return shipping labels.
United States Postal Service (USPS): During online checkout, the default shipping method selected will be USPS. Auto-ship subscription orders will also be sent via USPS. Packages will be sent via Parcel Select Ground. Most customers receive their USPS orders within 3-7 business days; however please allow USPS up to 14 business days in rare occurrences beyond our control.
Discounts, Coupon Codes, and other Promos:
Some promos require a coupon code to be added to your cart during checkout to receive the discount at the time of purchase. If you forgot to apply the coupon code to your order, unfortunately we are unable to issue partial refunds and therefore cannot retroactively apply discount codes after an order has been submitted for processing— Follow us on https://instagram.com/Companion.CBD for promos, giveaways and discount codes.
Shipping Policies & Expectations:
Orders placed at 12 am MST or later will ship the next business day (M-Fri). For all shipping options, carrier pick-up day does not count as a transit day. Please note: transit times exclude weekends, holidays, and/or unexpected delays including inclement weather– CompanionCBD is not responsible for carrier or weather delays, therefore shipping fees are non-refundable. When your order ships, your tracking information will be provided to the email address you submitted with your order.
